Moseley Restaurant corp
At Chick-fil-A Ridge Road and North Rockwall, we believe that personal growth is just as important as professional growth. While using Chick-fil-A modules and books, our leadership is working together to flow development from the top down. Directors will listen to one LLR audio every two weeks. They will meet with the Executive Operations Director and/or Operator on the first and third week of the month to discuss each audio and a general meeting. On the second and fourth week, they will meet with their mentor to discuss the same audio along with anything else that needs to be discussed. These mentor meetings need to be logged and provided to the Executive Operations Director and/or operator in their meetings.
Along with our mentoring program, team leaders and managers will be lead the Leader Activator Program by their training director. This program allows the team to work through quarterly projects and helps develop their critical thinking skills.
Our goal is to make sure that all of our leaders are well rounded and can manage any area of the business if needed. We have made it our mission to make sure we are at least four leaders deep in knowledge of each area of business.
We believe that having leaders that are knowledgeable in multiple area not only opens them up to more opportunities within the business, but also make their job enjoyable and manageable. We want to make sure that not one person feels over worked or stressed out.
Team Members are responsible for creating
Raving Fans. This is accomplished by executing Operational Excellence, Delivering 2nd mile service, and activating Emotional Connections.
Step 1:
The mission of a Certified Trainer is "to serve the Chick-fil-A brand by equipping team members with the resources and skills to execute Operational Excellence" Key characteristics are: Knowledge, Training Skill, Speed and accuracy, Leadership, and attitude.
Ridge Road:
North Rockwall:
A team leaders responsibility is to exemplify and train. They work hard to continuously meet or exceed expectations. They also train and lead team members through training in new positions, delegating and directing, and assisting managers as they run shifts.
Step 3
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Director review of Evaluations
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Listen to "Minute Manager" on audible (log in information on sheet in office)
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Audible log in:
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Ridge2835!
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Mentor Program
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Assign a small part of the business
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Probationary Period and Evaluation
A manager exist to serve others and impact their lives. They should focus on coaching towards all goals, effectively coach and give direction to team members, and be an example for the team.
Step 4
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Director Evaluations
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Mentor team leader in their area
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Complete Manager Knowledge Test
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Complete P.I.C. Servsafe
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Assigned a part of the business under director
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Continue Self Development with Mentor
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Set monthly goal meetings and evaluations with director
All Directors will be responsible for managing and reporting on their area of the business, as well as serve as a contributing member of the High Performance Leadership Team (HPLT). All Directors will be responsible for Operational Excellence Scores, Food Cost, Labor Cost and Paper Cost, because every area listed makes an impact on our business results.
Step 5
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Complete Assigned L.L.R. Audios
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Meet with Operator/ Operations Director Monthly
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Attend weekly manager meetings
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Must meet director requirements
